RETURNS/EXCHANGES FOR ONLINE PURCHASES

If the item you purchased is in damaged condition or you have received wrong product, you may return it within 7 days of shipment for a full refund of the product price. This does NOT include shipping and handling (COD) charges that may have been charged.

TO QUALIFY FOR A REFUND:

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made.

In case the customer pays online then amount will be refunded within 7 working days from the date of receipt of returned product(s).

In case of any query, Please contact our Customer Service Representative at (+91) 7428914688 or Contact Us at customercare@jovees.com

CREDIT CARD REFUNDS

We can only credit the credit card used for the original purchase on returns. Please allow 1-2 billing cycles for the refund credit to appear on your statement.