Frequently Asked Questions
What is the average delivery time?
Jovees.com will make every effort to deliver products within 4–7 working days from the date of order.
What payment methods are available?
Customers can pay via Razorpay using cards, net banking, PayTM Wallet, or choose Cash on Delivery (₹50 fee, up to ₹5000, INR cash only).
Are there any shipping charges?
If your order is below ₹499, a ₹50 shipping fee applies.
What is the brand's refund policy?
Online payments are refunded to the original source within 7 working days, COD refunds are processed to your bank account within 14 working days, and any disputes must be raised within 48 hours of delivery.
What is the brand’s return policy?
Returns are accepted only for items damaged in transit, physically defective, or incorrectly shipped, and must be initiated within 48 hours by emailing customercare@jovees.com with photos and an unboxing video.
Does the brand sell on marketplaces like Amazon, Flipkart, etc.?
Yes, we sell on major marketplaces like Amazon, Flipkart, and also on quick-commerce platforms.
Does the brand have any retail shops or offline stores where customers can visit and purchase?
No, we don’t have any retail shops or offline stores.
Does the brand produce its products in India?
Yes, all our products are made in India.
Does the brand have an application on the Play Store? If yes, please include the application link in the response.
No, we don’t have an application on the Play Store.
Are there any job or internship vacancies available? Where should candidates contact for that?
For that, you can contact us at hr@jovees.com.
Is shipping available PAN India, i.e., can orders be delivered to the customer’s doorstep?
Yes, we offer PAN-India shipping and deliver orders directly to the customer’s doorstep.
Are there any offers available?
Yes, we run offers from time to time, you can check our website or social pages for the latest deals.
How can I become your brand influencer?
You can message us directly on our official Instagram handle to apply as a brand influencer.
How can a customer connect with your marketing team?
Customers can connect with our marketing team by emailing us at customercare@jovees.com.
How can a customer sell your products in their retail shop? Is it possible?
It’s not possible for customers to sell our products in their retail shops.
Is Cash on Delivery available? If yes, is it applicable on all orders, or are there any charges based on the order value?
COD is available. It’s free on orders above ₹499, and a ₹50 charge applies on orders below that.
When the user specifically asks if delivery is available for a particular pincode or city
Yes, we deliver to most pincodes across India. You can check delivery availability by entering your pincode at checkout.
How does the brand handle requests related to collaborations (such as sponsorships, influencer campaigns, or authorised resellers)?
For sponsorships and influencer campaigns, you can reach out to us through our official social media handle. For authorised reseller requests, please email us at joveesdigital@gmail.com.
Where is the brand based, and where is the manufacturing setup located?
Our products are manufactured in house in India.
Does the brand have an international shipping policy?
No, we do not have international shipping at the moment.
How do you package your goods?
We package all products securely using protective materials to ensure they reach you safely and without damage.
How to use offers is company-specific. Some examples include: 1) Where to add a coupon code, and 2) How to use coins or points.
You’ll see all available options like applying coupon codes or using coins/pointsvduring checkout.
What is the brand’s exchange policy?
Exchanges are only allowed for defective or damaged products, and must be requested within 24-48 hours of delivery along with proper photos and an unboxing video.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.