FAQ

PLACING AN ORDER ONLINE

Ordering online is easy. Simply find what you are looking for and choose the product you need. Add the item(s) to the cart and select Checkout. You will be asked for billing and shipping information and then you will submit the order. You will receive an email notification that the order was processed. You will also receive a notification when the order ships. We accept Cash on Delivery (COD), Debit Cards, Credit Cards, and Internet Banking & PayTM.

DEAL OF THE DAY

What is the Refer a Friend program?

The Refer a Friend Program lets you invite friends to join Jovees.com. For every friend you successfully refer to Jovees.com, you will get 300 points, redeemable on the site.

What is the benefit?

How can I refer Jovees to my friends?

You can invite your friends to join Jovees.com through either of the following options:

  • Invite via e-mail: On the Referral page, in the "Refer a friend" section, enter the e-mail ids of friends you wish to invite, and click "Send ". You can enter up to 5 e-mail ids in a single attempt.
  • Post unique referral link: Your unique referral link is available on the Referral page. Copy and share this link on any website or blog that you own or manage to invite friends to Jovees.com
  • Share on Facebook: On the Referral page, click on "Share on Facebook". You will be redirected to the Facebook login page. Once you log in, a link will be posted on your wall. Share this link with your Facebook friends to invite them to jovees.com.

Is there a limit on the number of email invites I can send?

Yes, you can send up to 100 e-mail invites.

Can I invite anyone?

Yes, you can invite any of your friends or acquaintances. However, to ensure that users don't get spammed, please ensure that you only send invites to people you are acquainted with

How long is the referral link valid for?

Your referral links are valid for a period of 60 days from the time you share them. As long as a non-member joins jovees.com though your link, and successfully completes their first purchase, The Loyalty points take 3 days to appear in your account

PLACING AN ORDER OVER THE PHONE

We are currently not taking orders over the phone.

CHARGES ON CARD AFTER ORDER

Your card is charged at the time you submit your order. If for some reason an item you purchased is not available, you will be contacted in 3 business days and a full refund will be given.

IN CASE YOU DID NOT RECEIVE AN EMAIL CONFIRMATION AFTER SUBMITTING YOUR ORDER

If you think you placed an order correctly, but did not receive an email confirmation with a receipt, it is probably because the email address you entered was invalid, probably due to a spelling error. Please email us at customercare@jovees.com or call us at 1800-3002-9413 and we would get it resolved.

USE OF PERSONAL INFORMATION PROVIDED BY YOU

When you make a purchase online, you are automatically enrolled in our email newsletter, where we highlight new product, exclusive promotions and events. We maintain high standards of privacy of your personal information and do not share, rent or sell our list to a third party. We do not keep credit card information on file, only shipping and email addresses for your convenience in shopping with us later.

ONLINE ORDERS OUTSIDE INDIA

Yes, We do serve online orders outside India.

PHYSICAL STORES NEAR YOU

We have our presence across India and sell our products through all major stores. The Store Locator on our website will help you in finding a store near you. In case, you do not find a store near you on the list, contact us at 1800-1027-266 or customercare@jovees.com and we will get back to you at earliest.

OUT OF STOCK SITUATIONS

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

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